On paper,
Mr. W was the poster child for the kind of person the radio talk show pundits
bemoan are the reason for our healthcare system’s failures. Mr. W had a history of polysubstance abuse,
with chronic alcohol use being the primary culprit for his hepatic
cirrhosis. The medical record shows that
there were early warning signs, but Mr. W failed to heed the advice of his providers
along the way, or so the paperwork would have you believe. It
would be easy to dismiss this man before walking into the room.
Perhaps it
was my experience as a paramedic, or maybe it was simply my joy to finally be
out of the classroom and on the wards, but I walked into the room for the first
time with a smile and introduced myself.
In life, first impressions matter.
This is true, but in a different way in medicine. Immediately, I noticed that Mr. W was sitting
up in bed, mildly short of breath, had a distended abdomen, and slightly
icteric sclerae. However, it was his
smile that caught my attention. Mr. W’s
smile was immediately disarming. Over
the course of two weeks, I learned to lean on that smile to guide his
treatment.
To be sure,
I was able to assess the basic signs about which we were taught. I knew to check for accessory muscle use to
determine work of breathing. I could gauge
if he was more pale or less from one day to the next, which was no easy task
considering the fact that liver cirrhosis had turned his skin slightly
yellow. And yet, it was his smile that
spoke volumes about his overall condition.
Even in the
face of serious illness, he would smile as though excited to see an old friend
every time a member of the team walked into the room. When some of my classmates came around during
PD rounds, he shook everyone’s hands, smiled, and listened attentively as the
PD attending walked us through physical diagnosis. When his ascities got so bad that his bulging
abdomen pushed up on his lungs, making it harder to breath, or when the
effusion got sufficiently bad that his lungs were flooded to the point of
collapse, it was not his breathing or sats that told the story. The tools and machines confirmed what his
smile already told me, something was terribly wrong.
When things
got bad, his smile would turn a little wry.
He was still clearly happy to see us, but that joy that seemed to be
intrinsic to his nature was muted. There
was something a little less active, less mischievous, less lively about his
smile during those days that he was not feeling so well. During his course in our care, there were
good days and bad ones. We had to stab
him with unreasonably large needles in his abdomen and sometimes his chest to
draw off fluid from his lungs and abdomen.
He lived with constant pain that would fluctuate, and all our efforts to
help made things better in some ways, but worse in others.
Over time,
that initial impression that came from the cold words on his paperwork took on
different meaning. The initial
impression of a man whose bad decisions led to a bad place seemed to not do
justice to Mr.W. Over the course of
nearly three weeks, he seemed more like a man who loved life. His joy in the face of serious illness was
infective. He barely spoke English, but
his attitude was so lively that I would want to spend time in his room just
talking to him; and we would laugh.
And then
there was a turn. He got very sick, very
fast. I worried. In general, I don’t spend a whole lot of time
worrying or thinking about the patients I treat. At the end of the day, I get to go home, but
all day I worried. There was a problem
at dialysis, and I happened to be on the floor.
Many things happened really quickly.
To some degree, I switched to autopilot.
As a student, there is not much that I can do. Still, I knew what needed to be done and
anticipated how I could be helpful. I
pulled up his record on Sorian so that the closest computer was up and
available. The attending drew a blood
gas, so I wrote an order for an ABG, had the resident sign it, and ran to the
floor secretary to put the order in and get the istat person to the floor. On my way back, I grabbed an extra ABG kit in
case the attending missed the first shot and a portable O2 bottle because we
were going to have to transfer him to the ICU.
All of these things would have been done without me, but the act of
doing made me feel useful and took my mind off the worry.
It has been
almost a week since we transferred Mr. W to the ICU. I went to see him in the unit. His eyes were fixed forward. They barely twitched when I called his
name. There was no smile. His face was nearly blank. I like to think that the corners of his lips
may have turned up a little when I asked, “you don’t normally watch this show,
don’t you usually prefer the talk shows?”
It was probably wishful thinking as I looked up at the monitor. I think I mentally reviewed his vitals a
dozen times before I gave up on trying to understand what was printed clear as
day in front of me. From an intellectual
standpoint, I could probably have explained what was going on physiologically,
but emotionally I simply could not make sense of it.
As I write
this I have to study for my shelf exam, then I take the exam itself, and
finally I have to move on to deal with my own life’s issues. Up until that moment, I was so exited to be
done with the wards on medicine. So much
of the difficulties in this mad house seem unnecessary and aggravating. The EMR alone was like a perpetual foe that
thwarted my best efforts at every turn.
And yet, through all the frustrations, Mr. W’s smile made my time here
so much better. There was something
about him and his smile that made me want to come back every morning, even
though there were times when I truly hated having to be in this old building.
With my
left hand curled into his hand and my right hand on his shoulder I leaned in
and spoke the last words he would hear from me.
I am so sorry that we couldn’t do more for him. I am so heartbroken about the loss of that
smile and the blank look on his face as I stood there. I feel as though a star in the sky suddenly
went dark. I have no explanation, no
words, no way to adequately express the way I feel. All I could do was cry.
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