On paper,
Mr. W was the poster child for the kind of person the radio talk show pundits
bemoan are the reason for our healthcare system’s failures. Mr. W had a history of polysubstance abuse,
with chronic alcohol use being the primary culprit for his hepatic
cirrhosis. The medical record shows that
there were early warning signs, but Mr. W failed to heed the advice of his providers
along the way, or so the paperwork would have you believe. It
would be easy to dismiss this man before walking into the room.
Perhaps it
was my experience as a paramedic, or maybe it was simply my joy to finally be
out of the classroom and on the wards, but I walked into the room for the first
time with a smile and introduced myself.
In life, first impressions matter.
This is true, but in a different way in medicine. Immediately, I noticed that Mr. W was sitting
up in bed, mildly short of breath, had a distended abdomen, and slightly
icteric sclerae. However, it was his
smile that caught my attention. Mr. W’s
smile was immediately disarming. Over
the course of two weeks, I learned to lean on that smile to guide his
treatment.

